Privacy notice

This notice explains how CalambaServe uses information to manage accounts, worker applications and service bookings. CalambaServe is not a Calamba government service.

Information used

• Account and contact details, password hashes, email-verification records and security logs support sign-in and account protection.
• Addresses or optional map locations, service requests, booking messages and attachments support coordination between customers and workers.
• Worker application details and requested documents support administrator review. Private documents are not intended for public worker listings. A verification portrait, if enabled, is for manual review, not automated facial recognition.
• Booking reviews, reports, subscription records and public-source review records support service administration and resolving concerns.

Who processes information

For future completion actions, the assigned worker submits service-proof photos before marking work completed. These photos are stored privately, with access limited to that booking's participants and administrators; the database stores file references and upload details, not the image bytes. Customer confirmation is not required. Photograph only the work and avoid faces, identity documents, device passwords and unrelated private screens. Booking proof is separate from worker-verification documents and is not removed by post-approval verification-document cleanup. Contact support about access or deletion requests.

Authorized administrators can review application and support records. Booking participants can access relevant booking details and messages. Do not include unrelated people's documents or unnecessary sensitive information in uploads or messages.

The configured hosting and email providers process data needed to run the service and send account messages. When enabled, Tavily receives public-search queries such as the applicant's name, service and area; configured Groq services may process retrieved text for analysis. The public-search query does not send the uploaded ID file or ID number to Tavily. Local OCR processes document files. Review results require human checking.

If you use the optional AI assistant, your message may be processed by configured AI services. Do not enter passwords, payment credentials or ID numbers. Online payments are handled through PayMongo and the selected payment method; CalambaServe does not ask for your wallet PIN or OTP.

Retention and your requests

Unfinished sign-ups. If you upload documents but do not complete email verification within 24 hours, your new sign-up draft expires and its temporary files are scheduled for deletion. You will need to start again. This does not apply to applications already submitted for administrator review or extend the post-approval retention period. Backup copies follow the separate limits below.

Document storage and deletion. We store verification documents securely outside the public website while reviewing your application. For applications submitted under this notice, we retain them for 30 days after we verify and approve your application to support corrections and disputes. Scheduled automatic cleanup then removes the files, any private verification portrait, extracted text and document-check details from active storage.

Deletion confirmation. We notify you in your account and schedule an email notification only after deletion succeeds. Email delivery may be delayed or unsuccessful. If cleanup fails, the documents remain stored pending a retry. A documented legal or review hold may postpone deletion and must be reviewed by the administrator.

Scope of this policy. The 30-day period is CalambaServe's policy, not a deadline prescribed by law. Earlier applications retain the terms accepted when they were submitted; this notice does not extend an earlier deletion deadline or restore deleted files. PSA birth certificates, résumés and TIN IDs are optional supporting documents and receive the same protection if provided.

Records retained. Account and contact details, service profiles, approval decisions, reviewer and review dates, acceptance records, and necessary booking/payment records remain. Protected, non-image fingerprints are retained for 90 days after approval to detect reuse of the exact same identity file, then removed. These are protected personal data, not document copies, and cannot identify the same person from a different scan.

Backup copies. New application-managed database backups expire after seven days and exclude verification files and document-check text covered by this policy. A removed fingerprint may remain in a backup for up to seven additional days; expired fingerprints are not reactivated by a restore. Account, approval and necessary booking/payment records are backed up separately. Recovery may require pending applicants to upload documents again.

Hosting-provider backups: the provider reports a maximum snapshot retention of 60 days. These restricted recovery copies may contain verification documents, extracted text and fingerprints after active-storage deletion. The website cannot erase individual items inside a snapshot. Restored data must undergo a retention review and required cleanup before the website is reopened. Application approval does not erase existing snapshots.

Other records and requests. Public profile photos and booking attachments have separate purposes and are not covered by this document-deletion schedule. Pending or rejected applications are not automatically erased under this approval-based policy. Contact the administrator for a retention review or to request access, correction or deletion. Earlier applications and existing backups are not automatically erased by this notice.

Verification files are stored on the server, with file references and review records in the database. Active-storage deletion does not immediately remove copies from backups.

Records are used for applications, bookings, account security and resolving disputes. CalambaServe has no universal automatic deletion schedule. Administrators review retention needs, including backups; closing an account does not immediately erase all records.

You can update permitted profile details in Settings and contact the administrator to request access, correction, deletion or review of a disputed source. Requests require identity checks, and some records may need to be retained for unresolved transactions or applicable obligations. Do not send a full ID document in your initial request.

See contact options and the browser-storage notice.

Philippine privacy framework

Republic Act No. 10173 (Data Privacy Act of 2012) addresses necessary and proportionate retention (Section 11), data-subject rights (Section 16), and security safeguards (Section 20). You may raise privacy concerns through our contact options or with the National Privacy Commission.

The Data Privacy Act Implementing Rules and Regulations, Section 19(d), address necessary retention and secure disposal. CalambaServe is an independent platform; these legal references do not imply government endorsement.