Terms of use

Verification documents and privacy

Unfinished sign-ups. If you upload documents but do not complete email verification within 24 hours, your new sign-up draft expires and its temporary files are scheduled for deletion. You will need to start again. This does not apply to applications already submitted for administrator review or extend the post-approval retention period. Backup copies follow the separate limits below.

Document storage and deletion. We store verification documents securely outside the public website while reviewing your application. For applications submitted under this notice, we retain them for 30 days after we verify and approve your application to support corrections and disputes. Scheduled automatic cleanup then removes the files, any private verification portrait, extracted text and document-check details from active storage.

Deletion confirmation. We notify you in your account and schedule an email notification only after deletion succeeds. Email delivery may be delayed or unsuccessful. If cleanup fails, the documents remain stored pending a retry. A documented legal or review hold may postpone deletion and must be reviewed by the administrator.

Scope of this policy. The 30-day period is CalambaServe's policy, not a deadline prescribed by law. Earlier applications retain the terms accepted when they were submitted; this notice does not extend an earlier deletion deadline or restore deleted files. PSA birth certificates, résumés and TIN IDs are optional supporting documents and receive the same protection if provided.

Records retained. Account and contact details, service profiles, approval decisions, reviewer and review dates, acceptance records, and necessary booking/payment records remain. Protected, non-image fingerprints are retained for 90 days after approval to detect reuse of the exact same identity file, then removed. These are protected personal data, not document copies, and cannot identify the same person from a different scan.

Backup copies. New application-managed database backups expire after seven days and exclude verification files and document-check text covered by this policy. A removed fingerprint may remain in a backup for up to seven additional days; expired fingerprints are not reactivated by a restore. Account, approval and necessary booking/payment records are backed up separately. Recovery may require pending applicants to upload documents again.

Hosting-provider backups: the provider reports a maximum snapshot retention of 60 days. These restricted recovery copies may contain verification documents, extracted text and fingerprints after active-storage deletion. The website cannot erase individual items inside a snapshot. Restored data must undergo a retention review and required cleanup before the website is reopened. Application approval does not erase existing snapshots.

Other records and requests. Public profile photos and booking attachments have separate purposes and are not covered by this document-deletion schedule. Pending or rejected applications are not automatically erased under this approval-based policy. Contact the administrator for a retention review or to request access, correction or deletion. Earlier applications and existing backups are not automatically erased by this notice.

Verification files are stored on the server, with file references and review records in the database. Active-storage deletion does not immediately remove copies from backups.

Read the Privacy Notice for processing purposes, retained records and your rights. Republic Act No. 10173 (Data Privacy Act of 2012) addresses necessary retention (Section 11), data-subject rights (Section 16) and security safeguards (Section 20).

Accounts and service requests

Account holders must be at least 18 years old and reside within Calamba City, Laguna, as stated in the registration agreement. Provide accurate, current information. Creating an account means agreeing to these terms; do not register if you do not agree.

Provide accurate information, protect your login credentials and use CalambaServe only for lawful service booking and communication. Do not impersonate another person, upload someone else's documents, harass others or submit fabricated feedback. Existing registration eligibility and worker document requirements still apply.

Confirm the job scope, location, schedule and price directly with the worker. Booking acceptance and completion are recorded in the platform. An application approval is not a guarantee of workmanship; read how worker review works.

Reviews, reports and account decisions

Customers may submit honest feedback for eligible completed bookings. Use booking reports for service concerns; administrators review reports and make account decisions. AI labels and public allegations are not automatic grounds for a sanction. Contact an administrator to request clarification or challenge an incorrect record.

Payments and availability

We send service notifications in your account and by email, including confirmation after verification-document cleanup succeeds. Worker trial/subscription reminders are scheduled 7, 3 and 1 day before the displayed end date, on that date, and once after expiry. Reminders are not payment requests and do not authorize automatic charges. Renewed or cancelled access suppresses superseded reminders. Delivery may be delayed or fail; always check the expiry date in Subscription.

Worker platform subscriptions are separate from payment for a customer's service job. Read the payment and refund information and the current checkout price before paying. The platform and external services may be temporarily unavailable; report a stuck booking or payment instead of repeatedly paying.

Use of personal information is explained in the Privacy Notice. These terms do not limit rights that cannot lawfully be waived.