1. Document checks
Required documents are pre-checked for readability, duplicate files, and information such as a matching name. These checks are advisory and an administrator makes the decision. Verification portrait collection is currently disabled; no facial recognition is performed.
2. Public work and feedback
With your required consent, CalambaServe searches legitimately accessible public pages for relevant work posts, advertisements, business pages, customer feedback, and local service evidence. Tavily receives the permitted search clues; retrieved work text may be sent to Groq for service relevance, sentiment and identity filtering. Private profiles, private groups, login-only posts, and private messages are not accessed.
- Your registered name, selected service, location and any work page or username you provide may be used in search queries. The public search covers Laguna, Philippines; registration eligibility is unchanged.
- Your registered phone number is not included in public search queries.
- Every result is only a candidate lead. A name match is not proof of identity.
- When current document checks pass, public search starts automatically. An administrator handles unresolved document issues, checks the connection to a public account and reviews its available feedback. No facial recognition is used.
- Only filtered service-feedback excerpts and source links are retained in your private review report. Automatic filtering and positive/negative labels can be wrong. External feedback is separate from CalambaServe booking ratings.
- Search and retrieval are partial. New or unindexed accounts, videos, hidden comments and API outages may produce no accessible feedback; no result is not proof of no work history.
- Finding no public results is neutral, not negative evidence.
3. Official notices and admin review
An administrator compares the submitted information and decides whether evidence belongs to you. Public evidence does not automatically approve or reject an application. Contact support to request access to your review information or a correction. Source links can identify people on the original website; never share them as proof of wrongdoing.
The first checkbox also authorizes a search through Tavily for public government notices using your name and registered Calamba location, including notices about alleged offences. Official notices are reviewed separately from customer feedback. The system stores source references, not a criminal label. An allegation or name match is not proof of guilt; an empty search is not a clearance. No official criminal database or face matching is used. You can withdraw notice-search permission in Settings → Account → Privacy & search permissions or request a correction/removal. Withdrawal is not negative evidence; stored review history remains private pending an administrator’s data request review.
4. Free trial and subscriptions
If finally approved, you receive 30 days of free worker access starting from the approval date. After the promotion expires, you must manually purchase a subscription to keep your profile visible and receive new requests. CalambaServe does not automatically charge you.
5. Worker agreement and privacy
This agreement explains your responsibilities as a service provider and how we handle your application information. Read our Privacy Notice for processing purposes, your rights and contact details.
Unfinished sign-ups. If you upload documents but do not complete email verification within 24 hours, your new sign-up draft expires and its temporary files are scheduled for deletion. You will need to start again. This does not apply to applications already submitted for administrator review or extend the post-approval retention period. Backup copies follow the separate limits below.
Document storage and deletion. We store verification documents securely outside the public website while reviewing your application. For applications submitted under this notice, we retain them for 30 days after we verify and approve your application to support corrections and disputes. Scheduled automatic cleanup then removes the files, any private verification portrait, extracted text and document-check details from active storage.
Deletion confirmation. We notify you in your account and schedule an email notification only after deletion succeeds. Email delivery may be delayed or unsuccessful. If cleanup fails, the documents remain stored pending a retry. A documented legal or review hold may postpone deletion and must be reviewed by the administrator.
Scope of this policy. The 30-day period is CalambaServe's policy, not a deadline prescribed by law. Earlier applications retain the terms accepted when they were submitted; this notice does not extend an earlier deletion deadline or restore deleted files. PSA birth certificates, résumés and TIN IDs are optional supporting documents and receive the same protection if provided.
Records retained. Account and contact details, service profiles, approval decisions, reviewer and review dates, acceptance records, and necessary booking/payment records remain. Protected, non-image fingerprints are retained for 90 days after approval to detect reuse of the exact same identity file, then removed. These are protected personal data, not document copies, and cannot identify the same person from a different scan.
Backup copies. New application-managed database backups expire after seven days and exclude verification files and document-check text covered by this policy. A removed fingerprint may remain in a backup for up to seven additional days; expired fingerprints are not reactivated by a restore. Account, approval and necessary booking/payment records are backed up separately. Recovery may require pending applicants to upload documents again.
Hosting-provider backups: the provider reports a maximum snapshot retention of 60 days. These restricted recovery copies may contain verification documents, extracted text and fingerprints after active-storage deletion. The website cannot erase individual items inside a snapshot. Restored data must undergo a retention review and required cleanup before the website is reopened. Application approval does not erase existing snapshots.
Other records and requests. Public profile photos and booking attachments have separate purposes and are not covered by this document-deletion schedule. Pending or rejected applications are not automatically erased under this approval-based policy. Contact the administrator for a retention review or to request access, correction or deletion. Earlier applications and existing backups are not automatically erased by this notice.
Verification files are stored on the server, with file references and review records in the database. Active-storage deletion does not immediately remove copies from backups.
Legal framework. Republic Act No. 10173 (Data Privacy Act of 2012) addresses necessary and proportionate retention (Section 11), your rights over personal information (Section 16), and security safeguards (Section 20). These terms do not limit rights that cannot lawfully be waived.
Your responsibilities and service terms
- You must be at least 18, reside in Calamba City, and submit information and documents that genuinely belong to you.
- You agree to provide services professionally, safely, and respectfully as an independent service provider.
- Fraud, falsified documents, abusive conduct, or repeated serious service failures may lead to suspension or termination, with an available support or appeal process.
- Application information is used for verification, matching, platform operations, and safety. CalambaServe does not sell application data.
- After a dated rejection, reapplication for the same service has a 60-day waiting period. You may contact the administrator to ask for a review of the decision.
- Clients may publish ratings after completed services. These ratings may appear on your worker profile.
